Rich People Difficult to Satisfy, Listen To

“Any moment there’s something the guest doesn’t particularly like, the first sentence is, ‘This is not a four-star experience.’ Immediately. It doesn’t matter what it is, it’s the first thing that comes out of anybody’s mouth.”
—Jeff Katz, Del Posto’s general manager, politely notes the truth that, in general, people who eat at expensive restaurants are huge, unnecessary bitches.