Monday, October 4th, 2010

Never, Ever Go To Canada! The $1723 AT&T iPhone Bill

TROOFIt's never a good idea to go to Canada. And there were some other bad choices here-such as keeping the phone in "roaming" mode in a "foreign country," which, yes it is Canada but they do have a phone network. But no one should have to suffer like film publicist Reid Rosefelt: "I went to the Toronto Film Festival for 5 days and 4 hours and received a $1524 AT&T bill for data charges on top of the $199 paid for the first 200 MB. A total of $1723." And it ends… not well! "Eventually I found a sympathetic operator who filed a 4-page application for a full refund. On Friday I received a text saying there would be no reduction of any kind. An operator confirmed that there would be no explanation for the denial or any possibility of reconsideration." AT&T breaks up with customers by text! So modern. (via)

14 Comments / Post A Comment

Murgatroid (#2,904)

Was he watching the TIFF entries as YouTube videos on his phone?

Grant G Brown (#3,366)

He's the asshole on his phone throughout every film.

zidaane (#373)

Canada hides their cigarettes for sale behind curtains. That's just not civilized.

Niko Bellic (#1,312)

T(raveling) W(hile) A(merican).

oudemia (#177)

This happened to me. Not $1700 worth of happened, but still. I hollered a lot and they fixed it, but the whole thing was skeezy.

I think this exact same thing happened to Adam Savage (of Mythbusters) sometime last year. His Twitter army and friends in the tech world battered AT&T enough that they worked things out. This guy (and Adam) should know better/understand their networks/what roaming is, but the charges are so insanely high I'm happy AT&T got/will get bad press over this (even if the expense isn't entirely up to AT&T–I think it is imposed by the other Canadian network, in the same way a Canadian customer roaming in the US would get jacked by AT&T)

oudemia (#177)

I actually signed up for all of the appropriate roaming plans, and AT&T still totally fucked it all up and tried to charge me hundreds of dollars. Although that is likely the reason why they only tried to charge me hundreds, and not thousands, of dollars.

Damn, yeah, in Adam's case he didn't seem to do any checking and just used his data plan, while roaming, for like a week and several hundred MBs and then was surprised the rate was high. Which is a completely different case than checking all the plans and AT&T still fucking it up–not surprised… sorry :( They have the tech to make it impossible to roam without authorizing it–i.e. informing you that the rate is about to go way way up, but they don't, and that is why they should rot. Not surprised they don't, none of the networks do, and I'm sure it is a lot of profit between both the home and roaming network providers.

evilfred (#2,351)

We have the same trouble when going to the US

Mindpowered (#948)

Yes. The problem is not really Canada per se, but the giant festering heap of corporate shit that is know as At&T.

petejayhawk (#1,249)

I had a similar problem with AT&T a couple years ago.

They knocked my bill down from $1500 to $119. I thought that reasonable.

They still sucked, though, and I no longer have them.

Dave Carrigan (#7,743)

Yeah, that happened to me once – returned from a 2-week vacation in Alberta to an $800 phone bill.

On the other hand, it's also how I found out that my ex-wife was a cheating piece of shit, so probably about the same as hiring a private detective.

shudder (#5,913)

hmmm.. My Rogers (i.e. Canadian) iPhone came with data roaming off by default. It sounds like AT&T does the opposite? Ouch.

rudedog (#7,744)

AT&T turns data roaming off by default as well. You need to turn it on in preferences. Of course, it's pretty easy to turn it on for a 1-time thing then forget that it's on while the iPhone goes about its business of sucking down megabytes.

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